Intelligent Communications Management

This thought leadership forum is for anyone interested in sharing and debating best in class Customer Relationship Management (CRM) strategies for effective customer communications, to achieve growth, protection of earnings, increase revenues and reduce churn. Visit group

Communications Procurement Outsourcing

This thought leadership forum is for anyone interested in sharing and debating best in class procurement strategy, in relation to category management of outsourced inbound and outbound customer correspondence communications (print, billing, scanning, logistics, creative etc) to specialised service providers of marketing/operational communications. Visit group

Insourcing versus Outsourcing?

This forum is for anyone interested in debating the pro’s and cons of insourcing versus outsourcing. Should companies invest capital funds in peripheral non-core services? The debate centre’s around flexibility of resource, (particularly inhouse facilities including creative, print, transactional billing reprographics and mail room) – can this be scaled down or up, effectively, in tandem with demand and economic fluctuations? Visit group